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Installing Customer Parts: A Dialogue and Debate
This panel’s perspective is meant to excite a dialogue, to present ideas and concepts to support your decision or to inspire you to take a stand; one way or the other. LISTEN HERE.
Tom Ham, Rick White, and Randy Lucyk join Carm Capriotto in this important discussion. Because of the growth rate of e-commerce part availability, transparency in pricing, and ease of self-diagnosis on the internet, this is a trending topic with many different outlooks.
Key discussion points include reputation based on the quality of part being installed, owning the cause of their concern, and insurance among others. This panel has not gotten one new great customer from ever installing parts for walk in customers.
Advice from this wise owner panel is: “If you are getting more requests from customer’s to install parts something is wrong with your business.”
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2 Replies
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is there a rule on how to charge if they supply parts? we had a guy tried to do who own water pump on a 2007 colorado with a 3.7, he could not get the old pump off, we had it towed in, he paid the towing, my view is time plus loss of mark up on parts, any other ideas?
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Chubby, take the time to watch the video – Randy answers your question nicely.
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