October 26, 2017 at 9:27 am #29976
Site Administrator / Forum ModeratorKeymaster
Whether you are in a high-rise office building overlooking the city below, or you are swiveling underneath a Porsche in the third bay of a repair shop, dealing with bad co-workers is something that often presents challenges at the workplace, and can even lead to loss of job, arguments or worse. It’s bad for customer service and will drive away your customers fast.
In an office setting, it may be simple fix to head to the supervisor or CEO to handle the situation, but when you work in the auto industry or in an auto repair shop where tension is high, and tempers are easy to flare, it may not always seem easy to diffuse a bad employee once they get started.
Fortunately, even when you work in the automotive repair industry and find yourself face to face with a grumpy co-worker, you can take some of the same advice that even the disgruntled office worker may be given to deal with bad employees and still maintain your sanity when all is said and done.
Don’t Take Things Personally. When a bad auto shop employee gets frustrated at work, they may start to place blame on the situation onto their co-workers at the shop. This means that if the shop worker spills a can of oil, breaks a screwdriver or drops a nut down into the engine, he is bound to lash out and accuse someone else of creating the problem.
How many times have you felt like throwing your hands up and walking out the door because one of the guys in the shop has once again started an unnecessary tirade and is pitching tools around like they are softballs? It happens in many shops and while it’s easy to let things get you down, it’s best to not take it personally and allow the foul tempered employee to bring you down. Stay positive because in most cases, those who create havoc in the shop won’t often be kept around for long.
Focus on your own job. It’s easy to get distracted by someone having an outburst, especially when they may be working on the car in the next bay. The best thing you can do is continue to do your job and try to avoid any type of confrontation with the angry employee. Letting a bad shop employee interfere with your own work takes up your time and energy and it can cost you money when you don’t get the brake job finished on time or have the customers oil changed quickly. When you do your job well, management will take notice.
Ask Nicely If You Can Help. Sometimes, a bad day can be avoided by simply smiling and asking if you can help. Frustration is often caused because an employee needs help but is too vain to ask upfront. A bad shop employee might resist accepting your offer to help, but in the long run, they will learn that they can count on you to be there when they need you and who knows? It may just help improve their grouchy demeanor.
Some other ways to deal with a bad shop employee include:
· Avoid conversation during times they seem upset or frustrated about work.
· Don’t let them drag you into confrontation, even if it is verbal only.
· Invite the angry worker to lunch or out for dinner or drinks after work. This way, you can get to know them better and may be able to figure out what makes them tick.
· Don’t let them break you down. Your own personal sanity is important.
If all else fails, go to the head honcho and file a report. Unless the bad shop worker is the boss’s brother in law or best friend, chances are that they have noticed the foul mood and bad behavior and hopefully, they will be able to resolve the issue or let the bad egg go just as quickly as they let them roll in.
Article provided by A-1 Auto Transport
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