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Great Service Advisor Description (Sample document from Premium members area)
A Great Service Advisor Is:
Able to empathize with the customer.
Able to help the customers select the right choice for their car, even while empathizing with them.
Able to be a team leader-coach.
Able to set the pace in the shop as well as the mood.
Able to understand how to handle technicians well.
Able to handle problems quickly.
Trustworthy.
Organized.
A people person with a likeable personality.
A person with solid beliefs in what he or she does.
Able to multi-task.
One who makes a good first impression.
One who smiles!
A person with a nice, clean appearance.
One who believes in preventive maintenance.
One who genuinely cares about making customers happy.
One who follows up on items, and does not procrastinate.
One who has a good knowledge of cars.
One who maintains their own car very well, keeping it clean and neat inside and out.For a list of all documents in the Premium Member area, click this link:
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