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Fleet Management Company Processing Fees. How Does Everyone Recover These Fees?
So we deal with several fleet accounts. One national fleet uses a fleet management company that is relatively easy to deal with, but charges a 4% processing fee as long as the estimate is submitted online. We have 4 or 5 smaller fleets that use a fleet management company (one that most companies are trying to get away from) that is slightly more difficult to deal with and charges an 8% processing fee (they include sales tax in the total before taking their 8%) when submitted online or 12% if it is called in to their 1-800 number. Credit card fees typically run 1.5% – 2% so we are not worried to much over the first fleet management company (cost of doing business and they send a lot of work our way) and they do not take the processing fee out of the state sales tax. The second fleet management company will not budge and although they send a fair amount of work our way, I feel like we are being raped with an 8% processing fee (both companies use direct deposit into our bank account and are NOT using 1 time use credit cards). We tried to raise hazmat/shop supplies fee to cover some of this fee; however both companies cap that fee at $5.00. Fleet management company number 2 will only allow a 20% over cost markup on parts also.
My question is: How does your shop or what would your shop do to recover or offset the processing fees charged by these fleet management companies, especially the one that charges 8%?
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