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  • Posted by njfenger on March 24, 2014 at 12:17 pm

    We, USAE, have a
    workshop and are the main distributor of parts and accessories for US cars in
    Denmark, Europe.

    We are expanding and
    looking into how we can do this while improving our customer service. As part of
    the process we decided to convert to Pace Software. We have a big seasonality
    and I’m looking into expanding our phone opening hours without driving labor
    cost through the room.

    My thought was an
    exchange program/cooperation with someone in the US who is used to the YES
    system and is strong in US cars and would mind coming to Denmark to work for a
    few weeks or a month over the summer. Afterwards we could then set up a phone
    service cooperation across the Atlantic. We are 6 hours ahead of East Coats
    time, and I thinking that the phone service cooperation should be 2-way.

     

    Thoughts, ideas or
    interest in these thoughts are more than welcome.

    njfenger replied 8 years, 3 months ago 1 Member · 0 Replies
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