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Did you get Paid for that Defective Part? (Sample Tip from Premium Members area)
Too often, the answer is no. Here are some ideas that should help.
1: When the part to replace a defective one arrives, immediately place a defective (or warranty) sticker on the box so everyone in the shop knows to put the old part back in the box and save it.2: Put all defective parts in a specifically labeled location (a large plastic bin works well).3: Create files for each vendor that contain the necessary claim forms before a problem occurs.4: When a parts vendor picks up a defective part, place a copy of the receipt in those same files until you get paid.5: Assign the job of checking both the bin of defective parts and the appropriate files weekly and handle them as needed. -
2 Replies
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We have made a return label that goes on all return parts , weather a defect , new return , labor credit . wrong part , boxed wrong.
With this tracking label we have our logo , so they know who it is from / Date / Invoice number , Vendor , Why it is being returned. new return ,missing parts , warranty parts credit etc. , Warranty labor Reimbursement. This way the Driver knows what to do with it when it returns to the vendor and it does not get lost at the store. We had trouble with vendor stating we sent it back as a core when it had a labor claim to ber filed . With this info provided they do something wrong it covers our back. -
My software Protractor and no ,Net tracks all defective parts and returns, doesn’t everybody’s??????
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