Diagnosing from the Service Lane
Just a reminder to be cautious that your advisors don’t perform diagnosis. Recently worked with a dealership and one advisor constantly diagnosed from the lane. Lots of bad decisions, money and time wasted and very frustrated clients. Your advisors should be gathering info, performing walk arounds, checking histories and outstanding recalls, presenting properly diagnosed needed repairs and ,of course, maintenance. Please leave diagnosing to the experts…your technicians.