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  • Training – Webinars, Podcasts, Videos, Events

    Comebacks: Prevention, Reputation and Cost [THA 224] – AUDIO 39 Minutes

    Posted by Carm Capriotto on May 21, 2021 at 3:52 pm

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    How closely do you track comebacks in your shop? Do you look for trends? Is it human error or communication gaps between customer and service advisor, and service advisor and technician? Sometimes the most loyal customers arise from correcting a mistake, but often times we are unaware a mistake even happened. In this episode my panel dives into the different scenarios that occur during vehicle comebacks and how to correct them.

    Carm Capriotto replied 2 years, 11 months ago 1 Member · 0 Replies
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