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cell phones
looking for a policy for employees use of cell phones during work. I have 1 tech that seems to be taking advantage of a good nature boss.
I am also suprised that there is no previous post on this subject.
Did a search.
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4 Replies
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Below is from our handbook. Written back before you could watch
streaming video, balance your checkbook & manage
your portfolio in the palm of your hand.
“Business phones are part of our workplace as an essential part of
maintaining good communications with our customers, vendors and
service providers.
It is expected that all employees will keep their personal telephone
calls to a minimum. There may be times, of course, when it will
become necessary for you to make or receive personal calls,but you
should request your family and friends to call you at home
instead of work, whenever possible. We do not object to your making a
personal call, but we do request you exercise discretion in
the use of the telephone. No long distance phone calls are to be made
from Company phones, unless you have received prior approval
from your supervisor.”
Consistent enforcement / Buy-in is the key IMHO. Verbal warning, two
written warnings & termination. The above is
vague for a reason, if they want to argue it, its a pretty clear
signal that its time for change.
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I think that most of us boss’s have a strong tech background and are naturally weak in the HR department. When I have this situation I have to grow some ‘nads and confront him and stand my ground. I have told employees to leave their cell phone in their car and check messages during his break time. It usually works. If they become confrontational, see the next paragraph.
By nature, we all tend to avoid confrontation. I keep reminding myself “I’m the boss, it is up to me to make this organization work. I’ve worked hard to get where I am and I don’t owe anyone a living; they have to work for it just like I do.”
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At our shop under no circumstances do we allow cell phones in the bay, on the test drive, at the desk, or the counter.
We believe people can take their breaks to use the telephone, or they can leave them in their cars.
We cannot succeed in our goal of providing the very MOST ATTENTIVE and SAFE service POSSIBLE, if we’re busy texting, tweeting, and FaceBooking…working here and having this opportunity is not a RIGHT-it’s a privilege.
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In nearly 50 years of owning a repair shop rarely have personal phone calls been of a positive nature. The rule in our shop is UNLESS A FAMILY MEMBER is in need of immediate medical attention NO personal calls cellphone or land line are accepted. Cellphones are not to be answered in the shop. Remember that a wheel left loose or possibly a master cylinder not filled or a master cylinder cap left off could be disasterious. Only you could loose by these unnecessary distractions. So why allow the possibly of a catastrophe?
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