How good is your customer service? Our standards in this industry are pretty low. Most of us think that 5 on a scale of 1 to 10 is great service. Most shops are around 3 or 4. This is fantastic news for shop owners with open minds looking for ways to stand out. Moving your shop to 7 or 8 (or even 6) puts you in a class by yourself. But, how do you do that? Forget best practices – that’s just what others already do and should be considered automatic minimums for any decent shop. What could you offer that no one else ever does? What would no one else even consider doing? Do that. Get ahead of the service curve and stay ahead of it.