Key #23 – Effective Labor Rate
For this key number, we want to know the true labor rate – in other words, how much per hour is the shop really getting…
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Key #22 – Sales Per Available Tech Hour
For this key number, we want to know the total sales amount generated for each hour a technician was available (or punched in) for work…
Key #21 – Average RO
We want to know the average dollar amount per RO (repair order) for this key number.
Key #20 – Sales Per Production Employee
For this key number, we want to know the average total sales a production employee generates per month.
Key #18 – Average Hours per RO
For this key number, we want to know the average number of hours that are produced on an RO.
Key #13, 14, 15 Labor Sales vs. Parts Sales
For key number 13, we want to know what percent of total sales is labor sales. For key number 14, we want to know what…
Key #10 – New Customers Percentage
For this key number, we want to know what percent of customers were first time customers. That is, what percent of RO’s are for customers…