Training - Webinars, Podcasts, Videos, Events
Employee Amenities with JJ Greenfield and Kelly Michel [CC 091] – VIDEO 21 Min.
Take a look at top-notch employee amenities from JJ’s Auto Care and Kelly’s Auto Repair. Both shops are located in Florida, and with that humid summer weather, you’ll see a refreshing way their technicians beat the heat! Showing your employees how much you value them can also be as easy as providing lunch once a…
Chris Chesney and Shop Tour with Judi Haglin [AW 055] – VIDEO 30 Minutes
Guest host, Chris Chesney, Sr. Director Customer Training, Carquest Technical Institute and Virtual Shop Tour with Judi Haglin, Haglin Motors. Denver, CO.
Technician Outlook with Jake Sorensen [RR 643] – AUDIO 35 Minutes
Audio Link Are you having trouble finding qualified technicians? Have you ever thought about starting an apprentice program but you don’t know where to begin? In this episode Jake Sorensen breaks down all the classic questions and concerns that arise with apprentice programs. It’s time to stop complaining about a technician shortage, and start becoming…
Clint Dudley and Virtual Shop Tour with Pete McNeil [AW 054] – VIDEO 35 Minutes
Guest Host Clint Dudley talks about technician pay. Check out the Virtual Shop Tour by Pete McNeil, McNeil’s Auto Care in Sandy, UT and take the Trivia Challenge
Partnership Agreements [RR 642] – AUDIO 32 Minutes
Audio Link No one plans for partnerships to crumble or marriages ending or an unforeseen death to occur. But what happens when it does? Do you have legal documents in place? No matter what stage you are in owning a business, it is a necessity to plan for the unexpected now, rather than later when…
Comebacks: Prevention, Reputation and Cost [THA 224] – AUDIO 39 Minutes
Audio Link How closely do you track comebacks in your shop? Do you look for trends? Is it human error or communication gaps between customer and service advisor, and service advisor and technician? Sometimes the most loyal customers arise from correcting a mistake, but often times we are unaware a mistake even happened. In this…
Drop the Keys and Fix It [RR 642] – AUDIO 42 Minutes
Audio Link Think about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do we gain “Here’s my keys, I trust you, fix it and let me know…
Setting Customer Expectations – VIDEO 5 Minutes
Improve Your Capabilities and Processes: Get Lean [CC 090] – VIDEO 28 Mins
It’s time to get lean with your processes, procedures and the basics of organizing your shop for optimal performance. I recommend you watch the video so you can see the incredible organizational strategies Craig Caudill has implemented at Fine Tuned Auto in Erie CO. Use it as a template for your shop.
Dwayne Myers and Virtual Shop Tour with Jonathan Ortiz [AW 053] – VIDEO 30 Min.
Guest Host Dwyane Myers talks about technician career paths. Check out the Virtual Shop Tour by Jonathan Ortiz from Foreign Affairs, Palm Beach, FL and take the Trivia Challenge