Training - Webinars, Podcasts, Videos, Events
G Jerry Truglia Live From Dorman Products Inc [AW 057] – VIDEO 30 Minutes
Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge. Guest host, G Jerry Truglia from TST Virtual Shop Tour at Dorman Products Trivia Challenge: Which Car Was Labeled “The Worst Car in History”?
The CEO Commitment with Mike Bennett [RR 647] – AUDIO 34 Minutes
Audio Link As a business owner, are you consciously working towards breaking your own glass ceiling? How do you get the next level mindset, a CEO mindset? In this episode business coach Mike Bennett discusses a unique CEO peer group and coaching program he manages. He has first-hand insights into what it takes to elevate…
Service Advisors Must Sell Themselves – VIDEO Episode 060321 – Jeff Cowan
Leadership Series Part 2 with Mike Davidson [RR 646] – AUDIO 39 Minutes
Audio Link We are on part 2 of our Leadership Series with Mike Davidson, shop owner and a John Maxwell Certified Teacher, Trainer and Coach. In this episode Mike focuses on the idea that what your employees see is what they will be. It’s time to take a moment and realize your behavior has a…
Our Industry Needs a Change [THA 226] – AUDIO 46 Minutes
Audio Link How do we change the mindset of others? Why do owners continue to have the same old thinking that leads to the same old results? Why are technicians leaving the industry? Why isn’t there a draw for an automotive career for young professionals? If you are listening to this podcast you are making…
Bill Nalu and Shop Tour with John Gustafson – Video 30 Minutes
Insights from Guest Host Bill Nalu from Interstate Auto Care in Madison Height, MI and a Virtual Shop Tour from John Gustafson from Gustafson Brothers in Huntington Beach, CA.
EOS Part 5 with Barry Barrett [RR 645] – AUDIO 30 Minutes
Audio Link We are on 5 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. Did you know issues aren’t always bad? Sometimes issues can be positive and an opportunity for growth. How many times have “issues” been brought up during team meetings with a discussion that…
Eliminating Angry Customers, Survey Scores – VIDEO Episode 052721 – Jeff Cowan
Taking Your Toolbox Home with Justin Barrett – AUDIO 29 Minutes
Audio Link Justin is the owner of Barrett Automotive and has been trying to pack up his toolbox in the shop for good for the last 11 years. How many other owners out there have trouble leaving the bays? The temptation is to default to being a technician, you were always most comfortable in that…
Building Customer Trust [THA 225] – AUDIO 44 Minutes
Audio Link We all know building customer trust takes time and doesn’t happen overnight. So when does it happen? It starts with every single touchpoint you make with your customer. From marketing, to the way your storefront looks, and that first phone call, every interaction inches you further in developing trust. Find out how to…