Training - Webinars, Podcasts, Videos, Events
CarmCast Episode 093: Day End Processes [CC 093] – VIDEO 25 Mins
Do you have a set of tasks that need to be performed at the end of business every day? Does this discipline help your team keep focused on customer service, securing your money, and the facility for closing time? My panel provides you with a few of their day-end disciplines that, as you’ll hear, provide…
Hitting Rock Bottom and Climbing Out [RR 650] – AUDIO 33 Minutes
Audio Link The hardest part about moving forward is sometimes going backward. Moving out of your comfort zone and embracing change can be a struggle for all of us to do. In this episode, Jeff and Donna Hazeltine share an emotional story that happened just 8 months ago. They had hit rock bottom with their…
Imagine Being a Happier Advisor – VIDEO 5 Minutes
Chris Cloutier and Shop Tour by Sam Craven – VIDEO 32 Minutes
Guest host shop owner Chris Cloutier from Golden Rule Auto Care, CEO AutoText.me and the Virtual Tour provided by Sam Craven, The Garagisti, Houston, TX. Trivia about the Corvette ZR1
Make Price Irrelevant [THA 228] – AUDIO 41 Minutes
Audio Link Everyone strives to implement good customer service. But what about creating an exceptional customer experience? Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected. In a restaurant or hotel or anyplace for that matter, what is going to push you to remember the experience? Have you asked…
Satellite Location with Tom Grady [RR 649] – AUDIO 26 Minutes
Audio Link So many shop owners want to expand their business but oftentimes have a hard time finding a second location to purchase. You can wait years before a business location becomes available. And sometimes you find the land but building from ground up isn’t an option for your budget. Have you ever thought about…
Advisors – Explain Why You are Qualified – VIDEO Episode 061421 – Jeff Cowan
Journaling Your Personal Case Study with Matt Fanslow [RR 648] – AUDIO 53 Mins
Audio Link Do you remember being in school and it seemed like all you were doing was writing? You also memorized phone numbers. With the introduction of cell phones and computers, it seems like our memory bank has shifted. Anything we need is at a click of a button or a quick google search. In…
Shop New Build with Seth Thorson and Troy Vaninetti [THA 227] – VIDEO 38 Mins
Whether you’re ready to expand to another location, remodeling an existing building or starting from scratch, construction and breaking ground can be very overwhelming with different challenges based on the location. How do you create and build the shop of your dreams? Shop owners Seth Thorson and Troy Vaninetti share their experiences and offer advice…
Selling Batteries with Tom Sciortino and John Armstead [CC 092] – VIDEO 24 Mins
How many batteries are you selling in your business per week and per year? Are you testing each battery that comes through the bays no matter what? You might be missing an opportunity to not only make a sale but also gain a customer’s trust that their battery needs to be replaced before it fails.…