Employees
Employee Training Guide
A Shop Owner’s Guide to Employee Training Every day vehicles are becoming more complex, the advancements in technology are changing our industry, and customers are becoming more sophisticated. Because of these advancements, one thing is for certain: The shop owners who embrace training are the ones who will be able to stay well ahead of…
Shop Manager Job Description
The Job Description of a World Class Auto Repair Shop Manager If you want to build a more profitable, successful auto repair business, you’ll need to make sure that every single employee has a clearly defined, written job description. If you’re a shop owner who has a manager in place, then here’s a list of…
Recruiting Tips for Shop Owners
For more on hiring, click here. #autoshoprecruitingtips
Your Leadership Style – Transformational, Servant, Situational
A Look at Leadership Styles One of the primary functions of management in automotive repair is to lead. And there are many different leadership styles that can be assumed by an auto repair shop owner or manager. Often in these types of discussions people tend to merge the traits and practices of leaders with those…
Motivating Employees for Higher Productivity – 2 Minute Video Tip
For more on employee motivation click here. #autoshopemployeeproduction
The Once-a-Year Shop Meeting That Can Change the Way You Do Business
The Once-a-Year Shop Meeting That Can Change the Way You Do Business If you want to sell more service, drive up employee morale and productivity, and see higher profits, then this is one article you may want to read. I realize that I just made a pretty substantial claim, but I sense that by the…
A Shop Owner’s Checklist for Creating Team Spirit
A Shop Owner’s Checklist for Creating Team Spirit Regardless of whether you have one or twenty employees, your productivity and profits will both go up if all your employees work together as a team. If you feel that’s not the case in your shop, or if you would like to ensure that you are covering…
Dealing with a Difficult Employee?
Dealing with a Difficult Employee? When you start to see a pattern in behavioral issues; such as a tech, manager or service advisor coming in late, here are the things you need to consider: 1) If you don’t nip it in the bud it will get worse. 2) Employees need to be responsible for their…
Can’t find Technicians? Try This.
Struggling to Find the Superstar Technicians? Make an Offer that’s Hard to Refuse Without question, it is getting harder and harder to find the really great technicians. We just need to bear in mind that they’re out there, and that they’re more than likely relatively happy where they are. So how do you reach these…
A Shop Owner’s Guide to Turning Advisors into Superstars
A Shop Owner’s Guide to Turning Advisors into Superstars Far too many shop owners hire service advisors who they feel are good at what they do, and then prefer to “get out of their way and let them do their thing.” Unfortunately, that’s a mistake. Now I am not suggesting that you need to micromanage…