Customer Service
Dealing With Extended Warranties – VIDEO
Seven Keys to Delivering Extraordinary Service
Start Delivering Exceptional Customer Service Today…. #1. Under promise and over deliver. If you apply this principle to your business, you can often exceed the customer’s expectations. As an example, when your competitors are asked how long it will take to do a minor service, they will typically tell the customer something like, “It’ll take…
Should the Shop Owner Ever Work on the Front Counter? – VIDEO
Every Time I Come In…You’re Telling Me I Need Something
Heard this one before? When a first-time customer comes into a service facility it’s not uncommon for service advisors to “hold back” on some of the recommendations, so the customer doesn’t think they’re trying to generate unnecessary auto repair sales. Their thinking is that they don’t want to scare the customer away by telling them…
DVI? What’s That? – VIDEO
Cool Things You Can do to WOW Your Customers! – VIDEO
Is Yours a Price Shopper Shop? – VIDEO
The Customer Restroom – It’s a Really Big Deal! – VIDEO
11 Things to Do When Selling a Price Increase
I ran across a great article on selling a price increase. Some of us may have trouble selling a price increase. Read this and see what you think. 11 Things to Do When Selling a Price Increase By Mark Hunter — The Sales Hunter Selling a price increase fails more often than it succeeds but…