Have You Hosted a 20 Group at Your shop? – VIDEO 1 Hour
Team Huddle – VIDEO 2 Minutes
Feeling the Power of Customer Care
I stood and listened in amazement. You could tell the lady at the ticket counter seeking to check in for her flight was totally confused. It was apparent she didn’t understand what was going on. Her voice was shaky as she asked the ticket agent, “Do I get my boarding pass from you?” Never looking…
Making Difficult Decisions – VIDEO 1 Minute
Get That Security Up to Date
Let’s take some time to talk about the security measures for your business. Now you might be thinking, why does my business need to think about this? Why is someone who does financial work feel the need to talk to me about my security measures? I hate technology, its the bane of my existence, can…
Why Shop Owners Struggle with Firing Employees
Why Shop Owners Struggle with Firing Employees If you are in business long enough the time will come when you’ll need to let someone go, so my goal with this article is to help you through the process. The most common reason shop owners are reluctant to fire someone is they feel the employee is…
If You Think Your Shop is a Business, This May Surprise You
If You Think Your Shop is a Business, This Article May Surprise You Most shop owners begin their careers as technicians, and eventually buy their first shop. These are often the people that feel they own a business, when in reality, it’s the furthest from the truth. Consider this… When most past-technicians open their first…
Thinking of Dropping Your Shop’s Prices?
Thinking of Dropping Your Shop’s Prices? Whenever a customer tells you they can’t afford to do the repairs, and they ask you if you can help them out “this one time’”, you need to give careful thought before you lower your price. First of all, there is a cardinal rule in sales that says before…
Simple Way to be a Better Shop Owner – VIDEO – 1 Minute
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