Auto Shop Management
7 Tips on Delivering Extraordinary Service
7 Tips on Delivering Extraordinary Service Most shop owners will start pumping more money into their marketing campaigns when they are looking to increase their car counts. This can help bring new customers into your shop, which is certainly important, but the value of your new customers diminishes if you’re unable to keep them coming…
The Automotive Repair Business Annual Check Up
The end of the year is the time we start to look forward to the next year and develop goals and plans. Performing a check up on the state of the business will help to identify opportunities to be taken advantage of and weaknesses that need to be improved. Also the checkup will define or…
Should Your Shop Be Open Christmas Eve? – Try This Idea
This year Christmas is on a Friday, and Christmas Eve is historically not a big sales day for most, so shop owners have the opportunity to offer their staff a 4-day Christmas weekend if they close on Christmas Eve!!! Who wouldn’t want that? However, to close and lose a day’s business, plus the burden of…
Know Your Numbers
Know Your NumbersBy Bob Cooper Over the last 25 years I’ve been amazed to discover just how many shop owners are lost when it comes to knowing and understanding “the numbers”. In order to build a successful auto repair shop, you are going to need to know two sets of numbers: your “financial” benchmarks, and…
The Automotive Repair Work Scheduling Process
The work scheduling process in automotive repair is generally undertaken in a phased manner. The first phase involves loading the shop to the desired capacity ensuring that sales goals will be met and the most will be made of available resources. The second phase involves actual assignment of work to specific resources including people and…
Checklist for Building a World Class Shop
Checklist for Building a World Class Shop We work with many world class shop owners throughout North America, and over the years we have discovered that the majority of them have a number of things in common. Beyond the fact that they are owned and operated by people who have clearly defined goals, the right…
Performance Management in Auto Repair – Shop, Employees, Customers
Performance management can be an important factor in success. Performance indicators can be evaluated at different levels to determine areas of strength and opportunities for improvement. To assess performance – measurements should be compared to one or more benchmarks. Examples of benchmarks are averages of similar shops, same month previous year and established targets. If…