Auto Shop Management
A Shop Owner’s Guide to Turning Advisors into Superstars
A Shop Owner’s Guide to Turning Advisors into Superstars Far too many shop owners hire service advisors who they feel are good at what they do, and then prefer to “get out of their way and let them do their thing.” Unfortunately, that’s a mistake. Now I am not suggesting that you need to micromanage…
A Step-By-Step Guide to Learning from Your Customers
A Step-By-Step Guide to Learning from Your Customers As business owners, our best teachers will always be our employees and our customers. They understand many components of our businesses, and in most cases, they really do care about our success. Learning from our employees is relatively simple. All that we need to do is pay…
Shop Owner Burn Out vs. Flame Out
Steve came to me at the conclusion of my program, and I could tell by the look in his eyes something was wrong. He stood there pondering how he was going to say what his emotions were struggling to understand. Finally, he took a deep breath and said, “I’m tired! Oh, I don’t mean I’m…
The Top 7 Reasons Why Most Auto Shops Fail
The Top 7 Reasons Why Most Auto Shops Fail Over the years I have had the opportunity to work with many of the top shop owners in America, and I have met thousands of owners who are living from day to day, and then unfortunately fail. There have been a lot of discoveries along the…
Your (Shop's) Season is Not Defined by One Race
Start Your Engines! There are certain phrases, that when spoken, everyone knows what the phrase is related to. One of the most famous statements is, “Gentleman, start your engines!” Anyone who has heard that statement realizes it relates to the world of auto racing. The statement is the signal that things are about to happen.…
An Ethics Checklist for Shop Owners
An Ethics Checklist for Shop Owners Every shop owner has a number of important responsibilities. First and foremost, they are responsible for setting the goals of the company and hiring the right people. They are also responsible for creating the plan, managing their employees and ensuring the success of the company. But there’s another major…
Succession Planning Discussion – Video
Achieving Continuous Growth in Automotive Repair
Continuous growth can be achieved through continuous improvement. This is true in any business. Continuous improvement rests on understanding the marketplace, knowing competitor’s strengths and weaknesses and honestly assessing your own strengths and weaknesses. Strengths and weaknesses are determined by customer perception. And customer perception of performance is based on their definition of value. Following…
Why Good Businesses Fail
Two minute video – excellent point Click here to view #autoshopmanagement
8 Important Tools Every Service Advisor Needs in Their Toolbox
8 Important Tools Every Service Advisor Needs in Their Toolbox As is true with the top techs, the top service advisors in America need a number of tools in order to succeed. Here’s a list of important tools you can provide to your advisors that will help them maximize sales, customer satisfaction and your shop’s…