[William Wilson]

Customer supplied parts? NO. I spent an extra afternoon trying to make a customer supplied clutch fit. It had a burr in the spline and we pulled the clutch an extra 2 times before we found the burr. When I questioned the customer of the parts origin he laughed and said it was the cheapest part he could find online. Not cheap for my shop! With the abundance of counterfeit parts and cheap junk that just doesn’t fit we refuse customer parts. We patiently explain to the customer why that’s our decision and they usually understand. On top of that the parts supplier won’t pay labor charges if we don’t buy the part from them so even if the customer buys the part from our supplier it won’t come with a labor guarantee. Counterfeit parts are a note worth considering. Counterfeiters are copying not only the part but also the box. You might think you found a brand name on line for half BUT. We only order online from suppliers we trust. I agree with Toms comment “We only install parts that we supply due to issues related to warranty,

liability and insurance. I really wish I could help you, but that’s

just how it is for businesses in 2016.”

do you have any more information on the supplier paying for labor costs on warrantee parts.  Im just starting up my business after my USAF retirement and I did not know the supplier will pay for warantee labor.  apologies if this is alittle off topic.