Tom49341
Forum Replies Created
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Books For Service Advisors and Managers
The Customer Service Revolution
John R. Dijulius
Never Split the Difference
Chris Voss
Customers for Life
Carl Sewell
How to win friends and influence people
Dale Carnegie
Integrity Selling
Ron Willingham
Selling the Invisible
Harry Beckwith
Your Perfect Shop
Hunt Demarest
https://paarmelis.com/your-perfect-shop-book-download/
Who Moved My Cheese? An A-Mazing Way to Deal with Change
Spencer Johnson (Author), Kenneth Blanchard (Author)
It’s Your Ship: Management Techniques
D. Michael Abrashoff
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We’ve used 4 SMS systems. They all had a decent amount of reports, but I always tracked some other things myself – usually in Excel. The problem is that different people want to track seemingly countless different things. A 20 group I was in at one time tracked over 200 different numbers. What are your sales per square foot of your building? I’ve never seen a report for that in any SMS. As soon as an SMS adds one the next shop wants to know how many yellow convertibles with manual transmissions come in on Tuesdays. The bottom line for me is that the reports cover the commonly discussed numbers and it’s easy to export data so I can play with that to find out things that I want to know. If you are SMS shopping you really have to ask for their reports and see how well they match what you want for your shop.
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