smt
Forum Replies Created
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Cant agree anymore then with the last 2 responses. You might want to look at your shop operation. You are just asking for a bad relationship starting off with customers signing a waiver.
Your front counter should be very explicit with the invoices, pointing out vehicle damage when dropped off, declined repairs, deficiency’s with the vehicle, etc. Final invoice’s should be gone over carefully with customers signing.
I have been doing this for 34 years and I have had instances where this happens, few and far between. But when/if you are in front of a judge and all your ducks are in a row, the outcome is usually in your favor.
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Hunter Hawk Eye – been doing alignments for 35 years, best system i ever used. #10
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We have 3 loaner cars, Our insurance is Erie, we have the user sign a document stating they will replace the gas and their insurance is primary, we advertise heavy and use them constantly. We do not charge only request the gas be replaced.
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Can’t agree more with what Jeff stated. Attended the course and my writers also attended. Changed my business. Got to be commited to making the change.
