Susan Sybesma
Forum Replies Created
-
We are small town America (1200 ppl) and a small shop (1 service tech, 2 auto techs).
We do NOT have loaner vehicles. Why? Insurance is prohibitive and the previous owner (used to be a Ford Dealer) had issues with clients trashing the loaners.
We do pick up customer vehicles and leave our shop truck (a ’74 Ford F350 wrecker w/stick shift) sitting at pick up point. We stay within our town limits. No charge. We do 1-3 per day.
Our service tech generally picks up and delivers vehicles. We shoot a text to see if client’s vehicle is available for pick up if there is not a pre-set time of service.
-
We use the zipcode analogy- OBD2 will get you to a zipcode, but won’t tell you what street or house you live in… once you put it in terms that your customer can relate to, they are much more understanding about paying an hours worth of diagnostic fees to find ‘their house’.
