[powellsquare]

When we had our business we sorta had the same problem. My wife would get driven crazy by the customers. I on the other hand would use this chat time to build relationships. If you are busy as they are talking a simple excuse me a minute while I make this call. Have a t.v in the office so it gives them some distraction.

But whatever you do. Dont’ show you are annoyed by them. Show you are interested in whatever they have to say. It will help as you sell your service to them.

Alot of customers were retired and had no real life. They would come in just for the company. I would have to turn them a way with you have a 100 miles since your oil change come back again. They just wanted to talk. Yes it was sometimes a challenge but when they needed that big job done they came to us.