[pacman662002]

At the request of Tom Ham, I will try to give a worthy reply. In my 26 years in this industry I have learned that respect and truthfulness go a long way. If a Tech breaks something or fails at a job, he should realize this costs the shop money. For him to shrug it off or not care tells me he has no respect for the business or the owner. If the insurance says his license is suspended, ask for an explanation and proof that it is valid/suspended from the Tech. The truth is what you are looking for as well as his character in how he responds. It is your business, run it the way you want to, not your employee’s way. All Techs will make mistakes, heck, we all do. You have to decide wheather the tech gives a hoot how it effects your business.