[mikevanwazer]

__X___ We wash all customer cars

_____ We wash some customer cars. Please explain which ones and why those particular cars:

_________________________________________________________________________

______ We do not wash customer cars

If you do wash any customer cars:

___X___ We wash them on site

______ We take them to a car wash off site

Feel free to add any other information about the process at your shop

[mikevanwazer]

“Also ensured him that if we found anything related we take care of it.”

In the name of customer satisfaction, replace it. Make the process as painless as posible for the customer. In the future do a better job to CYA! It sucks when jobs go south but it comes with the territory.