Juan Reyes
Forum Replies Created
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Great feature t have. Through BoltOn we can see all of the customers vehicle and history. It also has greeting script that helps the person answering.
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We have been using this feature in our shop through the BoltOn Welcoming Kiosk. We have the customer sign in, tells us what services they need and at the end they sign their name. The signature is carried into the invoice which we print one copy for the customer and the other stays in the systems saving time, paper, ink and any lost invoices. It is a great feature!! Juan
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I have been using Bolt on Technology in our shop and it has given us many benefits. Starting with the welcome Kiosk, customers sign in if they have been here before by inputting their phone number their information comes up while giving the customer a chance to verify and/or make changes. The customer lets us know the reason for their visit and the system also depending on the weather offers to check their wipers if raining in the area or ck their ac system if the temperature is hot. The service writer receives this information on his workstation, from there a tech is assigned to the repair order, the tech does a MPI ( which can be customized) by ourselves. Any needed work noted from the MPI is noted automatically to the recommendations. Also pictures are taken and this report is sent to our customer. This program has been a great addition to the shop because know we have a system where the whole operation is focused on. These are just some of the highlights of the program, I can say that it has been very beneficial. JR
