j-douglas
Forum Replies Created
-
I really wish that word (training) would be thrown out. The training presented in the last 20 years has been either a sales pitch for a product line, or, designed to make money for the trainers-!!
What is really needed is complete and accurate INFORMATION-!! Information at a sensible cost (investment) level. NASTF and R2R have not solved a darn thing. Manufacturers use the tactic of extortionist pricing to intentionally inhibit access to information. It’s too bad people can’t see the sham scam for what it really is.
“There, there, Mr. Smith. If only you had brought your vehicle to our dealership, you wouldn’t have this trouble now”
Barefaced LIES regarding a particular part are proven to be LIES but only after the cat was let out of the bag and the internal system memo revealed that the original part number specifically asked for and supplied by the manufacturer was a different part number-!!
LIARS-
-
The term “oil change” should have been dropped 20 years ago. (Same thing with the expression “Tune-Up”). In fact it should never have been used in the first place. What should be happening when a vehicle is in for “service” is exactly that. It is a VEHICLE SERVICE, not just an oil change. While trying to help people control their vehicle expenses, we price the VEHICLE SERVICE at a revenue neutral price point. We don’t MAKE money on it but we also don’t LOSE money on it. This means to survive, we don’t play the game of upselling garbage. We make our profits on the subsequent LEGITIMATE services and maintenance that every vehicle needs.
If someone wishes to “complain” they are invited to view the level of service we provide, or, they can go down the road to the 29.95 or 39.95 “oil change”. We’ll see the vehicle for more costly repairs and services later…..
