[Bob]

We too will always fact find for the reason the customer wants a

particular part replaced and explain, just as other here have said,

that if we replace the requested part that it might not remedy their

concern. If they still insist on having us replace a component we

include a disclaimer on the R.O. and have them initial it before

proceeding. Never had a problem with this process for us. Good luck!

Customer requests___________________be replaced/installed., no tests

or diagnosis have been made and there is no warranty that the

installed part will remedy or correct the customers problem or

concerns. The installed part is non-returnable. Customer initials

__________