Home » eddywallace

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  • eddywallace

    Member
    February 8, 2014 at 8:13 pm in reply to: Survey – Quality Control – How is it handled at your shop

    It is the techs responsibility to make sure it is correct. Like was said previously, if you have to overlook every job you have the wrong techs. I have 25 techs and we spot check jobs of newer techs or if we have had a past issue with a tech.

  • eddywallace

    Member
    February 8, 2014 at 6:19 pm in reply to: Survey – On-line appointments

    10-29% but growing. It is taking time to overcome a culture of just driving in at our dealer. We have a new company called Timehighway and it works great for online appointments.

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