[Don]

We use Sentry Insurance – they have a strong Repair Shop program

[Don]

We were down 2% from 2019.

[Don]

___ DRB3
___ IDS – FORD
___ IDS – MAZDA

___ IDS – Jaguar

___ IScan II
___ MasterTech
___ MDI
___ NGS
___ RossTech
___ Tech2
___ VAG Com
___ VCDS
___ WiTech

Tech2Win, Cummins Insite, International MD Fleet & Max Force, Meritor, Bendix ABS, PF Diagnose, Innova …

[Don]

RO Writer – 8; has may great features such as Smart E Cat (see all your vendors live inventory with our price matrix at the same time on one screen) tied to labort operations.  Support is pretty good. 

[Don]

Who greets the customer first when

they walk in?

At our shop, any employee that comes in contact with a customer will acknowledge and greet them. Usually, one of the 2 SA’s at the counter will be the first ones to greet.

>

Who answers the phone first?

One of the 2 SA’s or our office person. If the phone is not answered by the 4th ring, any employee near a phone will answer and direct the call to the appropiate person.

>

> Is it always the same or does it vary in some way?

We have a couple of different scripts on phone answering. However, some techs don’t follow it verbatim. It’s pretty rare for a tech to answer the phone with us having 4 support staff up front.

[Don]

Like was stated already, what you get out of any program is relative to what you put into it. With that being said, I have been using the Elite coaching program for some time now. I have been very happy with them.

[Don]

We’ve all been there. There are good techs out there wanting to work. It sounds like this guy has some life problems that are affecting his work. Have you had a meeting with him? Why pay someone to make your life miserable! I agree with Curt no drivers license could be grounds for dismissal. Do you have a policy manual in place? Does he have a job description? If so, and your expectations are clearly defined, it’s time to let him go. You’ll feel better and wonder why you waited so long. To qoute Bob Cooper “The behavior you get is the behavior you reward”

[Don]

15 Total Number of inside bays

1 dedicatd heavy truck/ RV with 40K lb in ground hoist

1 dedicatd heavy truck/ RV, flat

1 Medium duty truck w/18K lb hoist

1 scissor aligner

6 10k hoists

5 flat bays

_____ Number of outside bays; nothing dedicated as a service bay, but we have lots of room outside if needed.

14,000 Square feet (total of all square footage inside of building