deanh612
Forum Replies Created
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I had several issues when working for a major auto retailer. Techs would leave plugs loose, not add oil, wheel lugs loose, you name it and it happened. I try to learn how and make a process change to address the issue. For example on an LOF service, Hood open and oil fill cap set on the latch to prevent closing the hood without a reminder to add oil. Another shop rule, oil drain plug in one hand and the wrench to tighten it in the other, always & every time. Wheel lugs tightened with a torque stick and a final check with a torque wrench when the car hits the ground. You know what happened now find out how and address the how. If he is a good employee then let everyone learn from it and get better. Right now blame will only produce a desire to hide mistakes and not learn from them.
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I have had two female techs over the years and had no issues with them fitting in with the other employees. To address some previous comments, there should be no issue with rough language since it has no place in a shop. To Tom”s comment, if you normally include shop and office personnel by all means do so based on the same criteria as anyone else. As for the 30 day trial period I would say only if that is how you do all your hiring.
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I understand why you would want these type of jobs to fill in slow times but I do not understand why you would let them dictate your pricing and profit margins. I am interested in the business strategy
you are employing.
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We do not offer any special pricing to dealers. Mainly because as most have already stated pricing is usually an issue. We focus on our target customers and great service.The few dealer jobs we do take on is because we can still beat the new car dealer service prices without cutting profit on labor or parts. We are a European shop so there are a limited number of shops that are equipped to handle what we do.
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Up 35% and Dec is looking good as well.
