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  • ckink45

    Member
    April 9, 2014 at 7:22 am in reply to: Form for driveability concerns?

    Thank you for all of the replies. There are several good suggestions offered. The quick fix appeared to be to have the advisors type the customers exact words and have the customer review them. Only twice, but I have seen instances where the customer says,  “no, not this, but that…”

    We also downloaded and printed the ATG forms to help the customer that has a hard time describing the issue. We have no intention of making every customer fill these out, but they are a tool available for situations that call for it.

    Thanks guys!!

  • ckink45

    Member
    February 1, 2014 at 11:02 am in reply to: Survey – On-line appointments

    Less than 10%, but seems to be in a growth trend.

  • ckink45

    Member
    January 23, 2014 at 10:12 am in reply to: Survey – Parts vendors

    1. 5-7
    2. More than 50%

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