bellauto
Forum Replies Created
-
Mike Lenci
I have an excellent service adviser asst. manager that won’t work on commission. His average ticket is around $450. I feel he could sell more off the inspection sheets but feel he has the $ threshold. Some jobs run over his estimate like unforeseen issues and find it hard to contact the owner to explain the increase in the estimate so the tech has to lose some time.
Any help on this. The employee is a “keeper”. -
Mike Lenci
I don’t like YELP! We have a hard time getting over a 3.5 rating. It appears they thrive on any negative reviews no matter how old they are are. We have one of their one star reviews dated 2008 and it still is there lowering my average. I have noted several of other shops in my area have all 5 ratings with no negative reviews at all. We contacted Yelp (after signing up a one year ad contract) and they say that Yelp picks up these reviews over the internet, Google and all the search leaders.I even had a discruntled employee on who knows what, degrade our management.How does that degrade our ability to do what we promise on all our advertising? This was on for almost year. We spent a considerable amount of $$ to finally get it off. No help form Yelp.We tracked their advertisement program and felt it was not of any value for us also.
Some shops may have seen some value here. One good thing is that you can respond to the party that has a negative review and make sure you can come to an agreement for both sides They will print that and keep it on for a long time. We had a brake squeak problem that we took care if at our own expense and the owner made a nice review which was printed next to the bad one.
My recommendation is to contact the complainer and work it out to make them happy and to respond to yelp the outcome.Most people (some thrive on bitching) will actually want to make it right. Remember it costs at least $100 to get a customer in the door. -
M. LENCI
On occasion we get customerss wanting to supply their own parts. Being our policy that all customers leave our shop with a smile will make us bend with the wind at times especially if a return customer. We will try to charge enough labor to cover the loss on parts profit and also keep our shop busy. If the part is of a questionable quality we wll explain this to the customer and make a decision to install it or not. Also we inform them that there is no warranty on the install labor and tell the customer that if it does not fix his problem the diagnostic clock starts ticking.
