Guest Posts
PODCAST: Firing Customers – When is it Right?
Bottom line is firing customers are rare, however, it happens and should be for the right reasons. Link to the episode here. With me is Joe Hanson, Gordie’s Garage, Roseville, Michigan, Jerry Kezhyaya, The Auto Shop, Plano, TX, and Doug Callaghan, Vic’s Service, Wainright, Alberta, CA OK, you may not have ever fired a customer…
PODCAST: Chris Cotton – Certified Profit First Professional
My guest Chris Cotton is a Certified Profit First Professional and a business coach. He helps shop owners understand the fundamentals of money and the decision making behind it. He helps us manage our cash and how to set aside money obligations. Click here for the link to the episode. Chris’s AutoFix SOS coaching company…
PODCAST: Client Loyalty Programs – Do They Work?
We’re going to serve up a strong discussion building client loyalty through loyalty programs. My guests are lo Brian Bates, Eagle Automotive, Columbine Hills, CO, Vinnie Lucio, Co-Auto – Community Conscious Car Care, Reno, NV, and Jeff Rudnick, Pit Crew Marketing. Link to the Episode Here. You’ll hear a wide-open discussion. Vinnie doesn’t have a…
PODCAST: So You Need an Accountability Coach?
This Town Hall Academy summit will explore the value of an accountability coach. The panel has a harvest of thoughts and insight for you. These guys brought their A game and really were extremely transparent about their own personal story. The panel’s message resonated and was on point about coaching and accountability. There is a…
PODCAST: Can Our Data Be Used As a Benefit to Others and Us?
In their fourth installment of Geek Talk 2.0. This episode took an interesting path as Greg brought his perspective on AAA. Chris talked about AI, Bill has his thought on his suppliers and Karim talked about the importance of data ownership. Link to the episode HERE. Your panel- Greg Buckley from Buckley’s Personalized Auto Care…
PODCAST: The Power of the Supplier and Service Professional Relationship.
We get into some gritty perspectives from your suppliers on trust, delivery, training, and helping the service professional succeed. We also talk pricing, margin and the people factor. It is always refreshing to hear from one of the strongest spokes or partners in the distribution channel. Your panel: Danny Durbin, from Durbin Auto Parts, Keith…
PODCAST: Safety Training in the Workplace – Charlie Ayers with CCAR
Safety Training in the Workplace Become educated on the importance of OSHA and HazMatt training. You’ll not want to be on the short end of the stick as it relates to your responsibilities in these areas. Link to the episode here. With me today is Charlie Ayers the President of CCAR — Coordinating Committee For…
PODCAST: Talent Management: Developing Your Leadership Team
https://youtu.be/wvTGDPoPjng We are talking about Talent Management – Developing Your Leadership Team. This group stretched the bounds of our discussion and you will either confirm your current leadership role or realize you have some areas to work on. Link to the episode HERE. My Academy team includes Judi Haglin, Haglin Automotive, Boulder, CO, Mark Roberts,…
Episode 67 – Should You Buy More Loaner Cars? – VIDEO – 20 Minutes – Jeff Cowan
Holding Back on Recommendations
Holding Back on Service Recommendations A long-time customer approached me with a concern and asked, “Why is it that almost every time I come to see you, you recommend something? You are also more expensive than other shops. Why not just fix what I came in for?” I replied, “Rick, we are an honest shop…