Guest Posts
PODCAST: The Value of Soft Skills Training
The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit from being a better listener, which is the #1 soft skills or life skills training we all need to have. Link to the episode HERE. Join Judi Haglin…
10 Customer Services Skills your auto repair shop needs to crush the competition
You might think you sell parts and labor. You’d be wrong. What you really sell is customer service—without good customer service, it doesn’t matter if you’re the cheapest, the best, the most convenient—whatever qualifier you want to use—you will lose business to a shop with superior customer service. Customer service is what drives businesses—almost all…
PODCAST: Business Coaches Lab – Building an Enduring Business Culture
Culture is one of the most important business strategies you need to work on. Building a strong and vibrant business culture is required today. Learn how to get started and start to build your business culture. Link to the episode HERE. The panel Murray Voth, RPM Training, Rick White 180 Biz, Cecil Bullard, The Institute…
PODCAST: We are working too hard. Do you feel burned out?
Justin Allen is a sales specialist with Hunter Engineering. His observation: We are working too hard. Do you feel burned out? Listen to Justin tell it like sees it. Justin supports the service professional in his role with Hunter. He’s got a keen eye on our opportunities and challenges and points out some critical needs…
Why Shop Owners Struggle with Firing Employees
Why Shop Owners Struggle with Firing Employees If you are in business long enough the time will come when you’ll need to let someone go, so my goal with this article is to help you through the process. The most common reason shop owners are reluctant to fire someone is they feel the employee is…
Common Trouble Codes – P0420 – John Forro – Tech Tip VIDEO 8 Minutes
Should You Lower Your Prices in Your Auto Repair Shop?
Every auto repair shop can expect slow periods now and then, especially in a slow economy. When this happens—particularly when it drags on—a lot of shops might be tempted to lower their prices in an effort to bring in more business. There may be reasons to lower your prices in some circumstances, but generally, it’s…
Call Tracking Isn’t the Be-All End-All For Determining Direct Mail ROI
Tracking the return on your auto repair shop’s direct mail marketing can be a challenge. One tool that can give you a tremendous amount of transparency into your direct mail ROI and that I recommend almost 100% of the time is call tracking. This topic has been previously discussed in this forum. However, there are…
PODCAST: Harassment Training Required by Law
Jennifer A. Grady, Esq. is the founder of the law firm The Grady Firm, P.C. Ms. Grady is an attorney, corporate trainer, and international speaker. She founded the firm in 2012 with a passion for helping business owners, entrepreneurs, and their families achieve the American Dream of freedom, opportunity, self-sufficiency, and success. Link to the…
PODCAST: Preparing Your Shop For the Next Five to Ten Years
What is your future? Have you planned it? What are you doing to ensure your success in the next 5, 10 or 15 years? If you do nothing you get what you currently have and that may not sustain you to far into the future. Link to the episode HERE. Your panel: Kelli Weatherby, co-owner,…