Training your service advisors to better handle declined service objections at the time of presentation can certainly result in many of these declines being switched to sales right then. Those customers who can not be switched can still present opportunities when pursued later. Often, however, declined services opportunities simply get lost in the shuffle and not followed up, a costly loss for any dealership, especially today. For shops using a declined services report, they can expect around a 30 % increase in profits. We offer this product in our management software at ASA Automotive. Does anyone use a declined services report ? and if so what has been the greatest advantage.