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  • Cars in too bad of shape to work on

    Posted by jeremyryan on May 10, 2012 at 10:53 pm

    how do you guys handle cars that you get in and are total bombs? i mean cars in such rough shape, with things that have been rigged over the years with 2 bald donuts that smells like human filth and the customer looks like they just crawled out under a rock?

    what is the politcally correct way of handling this type of customer/car?

    Patrick McElroy replied 12 years, 1 month ago 3 Members · 2 Replies
  • 2 Replies
  • Tom

    May 11, 2012 at 11:24 am

    If the person is not totally “nuts” (most are not) and if they can come up with the money to fix it (most can), then estimate it accordingly.

    In many cases, if you blow it out the door, then a few days later it is at the shop up the street with a 4 figure RO.

    So, smile and think about the GP.

  • Patrick McElroy

    May 22, 2012 at 1:04 pm

    There are some cars that just need to be retired. Some customers

    just need to hear it loud and clear from the professional that they

    are spending their money unwisely. I agree with Tom that some

    vehicle owners will pony up to fix their vehicle when presented with

    all the information they need. This is a real balancing act that

    each shop owner has to deal with. I have found that some customers

    are relieved when I inform them that it’s time to “let go” . I use

    the following list to measure up a vehicle and it’s owner.

    1. Can I make this vehicle safe to drive ?

    2. Am I going to marry this vehicle if I work on it ?

    3. What is the value of this vehicle on Kelly Blue Book ?

    We print out the KBB report to show the vehicle owner.

    4. Write a list off all the issues you see of the vehicle. Both

    safety and non safety. What maintenance is due and overdue.

    5. Would I let my wife or children drive this vehicle ?

    6. Re-inforce that fixing this vehicle does not make it new. Some

    customers think that spending x amount of dollars fixes everything

    for a couple years. Fixing x does not mean that y and z will not

    present problems in the future. Y and Z could show up tomorrow .

    Only after communicating all of the options to a customer can he/

    she make an informed decision about their vehicle. Sometimes, their

    informed decision may not agree with our opinion. ( that would be

    the “crazy” customer )

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