Reply To: Fun and Games with Extended Warranty Companies

[Bob Ward]

I only deal with two aftermarket warranty companies. I have built a good relationship with them over the years. I turn work away on most newer companies because of the headaches. They try to drive margins down and collecting payment can be a nightmare at the best of time. I have to be diplomatic with the vehicle owner when dealing with their situation so as not to lose a potential customer. One possible way to deal with these companies is to get authorization and payment before the job is started.