stthomasautoguys2012 replied to the topic Are You Sure About This “Educating the Customer” Stuff? in the forum Customer Service 7 months, 3 weeks ago
By educating the customer on what they purchased and why makes their purchase more solid. They can become a great shill for you. Sometimes people talk about repairs they had done. Some people will try to tell them they made a mistake. By educating them they can stand up to their friends based on the information the shop gave them regarding their…[Read more]
I only deal with two aftermarket warranty companies. I have built a good relationship with them over the years. I turn work away on most newer companies because of the headaches. They try to drive margins down and collecting payment can be a nightmare at the best of time. I have to be diplomatic with the vehicle owner when dealing with their…[Read more]
Are you aware this is actually theft? All involved parties should be made aware you are onto this scheme. I do not think it is a result of your policy change. It sound like this has been going on for a while. Your lead tech obviously doesn’t want to be a part of this. You have said this has been going on for a while because your staff knew you…[Read more]
I understand that certain states or provinces are mandated to break everything down. I have two questions for those who menu price to hide parts.
1. How do you handle a warranty if they ask for a customer invoice?
2. What do you do in an audit situation when the invoice is not broken down?
I would like to talk with you about this. I talk better than I type. Email me for contact number.I was a franchisee for a large chain before going independent. email@example.com
First of all you need to educate yourself about this business and how to run it properly.This will take some time. This training will be integral to the success of the business moving forward.You also need to learn about the franchisor and how a transition to a new owner will occur.When you buy an existing franchise you will need to be approved by…[Read more]
The type of customer who tries to play the price shopping game is not the type of customer most premiere shops want. They are only loyal to price because they do not understand the business. With that being said this is an opportunity to sell yourself and the benefits of purchasing from you. You are the professional here. Come across as one and…[Read more]
A potential problem I see by doing this is future warranty claims on product that is not shown on the invoice. All suppliers require proof of installation which would not appear on this type of invoice format. Do you not think you may be opening a can of worms by not showing labour as well?
stthomasautoguys2012 replied to the topic eBay Partners With Openbay To Expand Auto Parts Sales to Aftermarket Industry in the forum Parts and Tire related topics 1 year ago
Most premiere shops will deal with a local primary supplier based on much more than price. If consumers also have access to this then there will be a huge issue with profitability. Millennials are treating auto repair like a commodity which it is not. You can build a relationship with a local vendor which has benefits. How easy is it to get…[Read more]
Amazon is treating auto service like a commodity which it is not! Who is making recommendations for vehicle service and maintenance a trusted auto professional or a vehicle owner? The fact that there are so many restrictions on services bought on Amazon is clearly a RED FLAG. Amazon is catering to the younger generations. If we are to compete we…[Read more]
Employee retention is dependent on several things. A fair pay plan should have employee buy in and some form of accountability on their part. Open communication is very important for retention so small problems […]
It appears your techs are trying to hold you hostage from reading your post. I am not a fan of flat rate pay because it breeds shortcuts and poor quality work. However a pay plan based on tech efficiency would work and you could put all your techs on it. If you give in and pay them a salary you will definitely see a deterioration in productivity.…[Read more]
stthomasautoguys2012 replied to the topic What Does it Cost an Auto Repair Shop to do an Oil Change? in the forum Automotive Shop Management Software 2 years ago
We have let the “oil change” become a lost leader when in fact it shouldn’t be. Since manufacturers have increased the service interval it becomes even more important to take a good look at the vehicle which cannot be done quickly. Does your doctor or dentist advertise how fast they can get you in and out? The only way to get paid properly for our…[Read more]
When a customer wants to supply parts you have lost their respect. They obviously feel you are not being fair with them. As professional repair shops we are not in the commodity business, we are in the service business.If a customer asks to install their part it is up to us to educate them as to why we have their best interests at heart by using…[Read more]