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First of all you need to educate yourself about this business and how to run it properly.This will take some time. This training will be integral to the success of the business moving forward.You also need to learn about the franchisor and how a transition to a new owner will occur.When you buy an existing franchise you will need to be approved by them before anything can progress. To walk in blind you will not survive. I have had personal experience with a group called Automotive Training Institute (ATI) located in Baltimore. They special situations like this. Don’t rush this process. Learn as much as you can before you commit. As far as your concern about loss of customers it can be a concern because the business is really the owner and customers are comfortable with him. This is where you need to learn how he handled them and do the same moving forward. You will also need to hire a manager who knows the business so it can be up and running quickly. This is a good volume shop so you will have to be up to speed quickly. Be ready to lose staff as well. Sometimes they will resist change with a new owner. Don’t assume they will transition easily.
