https://youtu.be/wVGKlTmEsFE Many of you do not do tires. Some do it only if asked by the customer. Some, as two of my guests, have about 50% of their volume in rubber.Link to the episode HERE.The goal of this audio workshop…
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Does offering loaner cars to customers add value to an auto shop? This is a question that shop owners must decide for themselves, but we would love to have your input on our most recent poll: How many loaner (rental,…
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https://youtu.be/2TsUdp6UpZI This audio workshop could just be the best medicine for 2020. Don’t just listen and learn but implement a new discipline around cash flow management. Cash is King and we are going to go wide open on how to…
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The Rules for Turning Service Advisors into SuperstarsOver the years I have had the opportunity of employ, train and meet many of the most gifted advisors in the industry. Accordingly, I’ve learned a lot about what it takes for an…
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How to Choose a Recruiting Company For Shops & DealershipsWorking with an outside recruiting company can offer shops and dealerships a number of benefits. Finding and hiring qualified techs is a full-time job, and no shop owner or manager has…
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https://youtu.be/GhJt-YtPMqA Pricing Parts Purchased from DealersLink to the episode HERE. Join the Aftermarket Ecosystem HERE.
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https://youtu.be/F4apedYAZzA
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Proud to have Bill Long, President and CEO of MEMA. MEMA is the Motor and Equipment Manufacturers Association and they are celebrating their 115th Anniversary. That sure says a lot.Episode Link HEREMEMA is the trade association for motor vehicle and…
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In our last blog, we discussed the problems shops that allow customers to supply their own parts have. There are always two sides to every story, however. Here we will talk about why some shops choose to do repairs using…
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The Five Steps to Reprimanding an EmployeeRegardless of how great your employees are, if you work with them long enough, there may come a time when you need to reprimand them if they’ve behaved inappropriately. If you follow these five…
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