What can we learn from this unprecedented year? A lot!Our story today is of a hard hit multi-store operation (MSO) and how it survived 18 team members who contracted Covid-19. The preparation years before Covid-19 was to become a pandemic…
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https://youtu.be/ZpTiLWW7TQg
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Hi, Natalie here. There is wealth of information to clear up confusion about the new regulations regarding PPP loans. There will probably be changes, so this is summary is based on the best information currently available. Before you take action,…
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Audio LinkChris Cotton once again shares his experience on shop ownership. Chris warns that buying your first shop and or getting into business as a new auto repair shop is not a cakewalk. Just because you know stuff about cars…
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What kind of telephone system does your auto repair shop use? Many smaller shops use the traditional, landline phone systems that we are all familiar with. How do on-premise phone systems differ from hosted telephone systems, and how can expanded…
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Audio LinkThis 606th episode honors the recipients of the AAPEX 2020 Awards. The first annual honors include Shop Owner of the Year, Technician of the Year, and Service Advisor of the Year.Sure we bestowed a bunch of high-fives upon these…
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https://youtu.be/Xy7FGDeuBbs
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Audio LinkI want you to invest in this episode, beginning to end. It is one of the most important topics we can discuss today. You’ve heard me say that apprenticing will be an essential strategy to fill the technician ranks.…
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Audio LinkOur topic today centers around millennial customers and employees. With me is Sara Fraser. Sara has been a favorite on the show and lives what she teaches as she is a millennial. Each generation has its traits and you…
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