The sheer amount of tire changer that exists can make choosing the best options for your shop seem like an overwhelming prospect. From Corghi to Ranger, each manufacturer has their strengths and limitations that can make or break that particular…
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Unscripted. Unrestrained. Unplugged.We cover Licensing, Employee Appearance, Choosing Management Software, and a lot more.This is going to be fun - c'mon along!Click here to listen on GoogleClick here for more options
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In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in your shop. It’s an active part of the process of selling repairs to the public.…
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https://youtu.be/I-GEQ8Lyo0k Statistics and many studies concluded that a negative behavior creates liabilities in the business setting and strains relationships. On a personal level, it decreases productivity and performance. Not only does it damage teamwork, but it also makes for unhappy…
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Audio LinkMy friend Greg Buckley brought one of his way out of the box think to play here; that has an octopus analogy sliced in for good measure. Greg does make some excellent points that will help you and your…
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https://youtu.be/d-XvgyKBp7g There are a lot of variables when we talk about shop efficiency. There is culture, environment, leadership, and more. There is no single formula that can solve shop efficiency. But if there are the right guidelines, our panel today,…
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With the end of 2020 fast approaching, we’re going to look at annual financial reports. Your shop’s financial report is being prepared and there are some steps for you to take. There are also steps you can take to prepare…
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https://youtu.be/OHdSmJgAeL4 Welcome to the 200th milestone episode of the Town Hall Academy. The industry’s premiere and original single subject forum. Thank you for your support in listening and watching the forum and making it a staple of information and insights…
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Audio LinkThis holiday might not be the same as it was before but learn from Dr. Dave Weiman some great advice on dealing with the holidays. I’m with Dave Weiman, the president of Weiman Consulting, a leadership consulting firm in…
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In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. One of the ways to do this is for shops to focus on customer education. Do your…
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