Service Advisors Must Sell Themselves – VIDEO Episode 060321 – Jeff Cowan
https://youtu.be/yGXyFvxDh1s
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Leadership Series Part 2 with Mike Davidson [RR 646] – AUDIO 39 Minutes
Audio LinkWe are on part 2 of our Leadership Series with Mike Davidson, shop owner and a John Maxwell Certified Teacher, Trainer and Coach. In this episode Mike focuses on the idea that what your employees see is what they…
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Our Industry Needs a Change [THA 226] – AUDIO 46 Minutes
Audio LinkHow do we change the mindset of others? Why do owners continue to have the same old thinking that leads to the same old results? Why are technicians leaving the industry? Why isn’t there a draw for an automotive…
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Bill Nalu and Shop Tour with John Gustafson – Video 30 Minutes
https://youtu.be/UQhyS6TgoF8 Insights from Guest Host Bill Nalu from Interstate Auto Care in Madison Height, MI and a Virtual Shop Tour from John Gustafson from Gustafson Brothers in Huntington Beach, CA.
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EOS Part 5 with Barry Barrett [RR 645] – AUDIO 30 Minutes
Audio LinkWe are on 5 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. Did you know issues aren’t always bad? Sometimes issues can be positive and an opportunity for growth. How…
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Auto Repair Scheduling Solutions
Auto repair scheduling can be a touchy subject in auto shops for both staff and customers. Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. Shop owners, dealing with…
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Eliminating Angry Customers, Survey Scores – VIDEO Episode 052721 – Jeff Cowan
https://youtu.be/vpVXy-3jKk4
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Taking Your Toolbox Home with Justin Barrett – AUDIO 29 Minutes
Audio LinkJustin is the owner of Barrett Automotive and has been trying to pack up his toolbox in the shop for good for the last 11 years. How many other owners out there have trouble leaving the bays? The temptation…
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Building Customer Trust [THA 225] – AUDIO 44 Minutes
Audio LinkWe all know building customer trust takes time and doesn’t happen overnight. So when does it happen? It starts with every single touchpoint you make with your customer. From marketing, to the way your storefront looks, and that first…
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Employee Amenities with JJ Greenfield and Kelly Michel [CC 091] – VIDEO 21 Min.
https://youtu.be/W8xUkZcwaN0 Take a look at top-notch employee amenities from JJ’s Auto Care and Kelly’s Auto Repair. Both shops are located in Florida, and with that humid summer weather, you’ll see a refreshing way their technicians beat the heat! Showing your…
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