https://youtu.be/Z-bcUlTneUE Guest host, Chris Chesney, Sr. Director Customer Training, Carquest Technical Institute and Virtual Shop Tour with Judi Haglin, Haglin Motors. Denver, CO.
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Audio LinkAre you having trouble finding qualified technicians? Have you ever thought about starting an apprentice program but you don’t know where to begin? In this episode Jake Sorensen breaks down all the classic questions and concerns that arise with…
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My first professional sales job was selling furniture. I refer to it as professional because it was my first time working for a company that had professional sales training, processes, leadership, and accountability. From the very first day of employment,…
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https://youtu.be/s4p5TIil77U Guest Host Clint Dudley talks about technician pay. Check out the Virtual Shop Tour by Pete McNeil, McNeil’s Auto Care in Sandy, UT and take the Trivia Challenge
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Audio LinkNo one plans for partnerships to crumble or marriages ending or an unforeseen death to occur. But what happens when it does? Do you have legal documents in place? No matter what stage you are in owning a business,…
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Audio LinkHow closely do you track comebacks in your shop? Do you look for trends? Is it human error or communication gaps between customer and service advisor, and service advisor and technician? Sometimes the most loyal customers arise from correcting…
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Audio LinkThink about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do…
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The high-quality service of auto repair shops has always been an important issue for customers. As an auto repair shop, better service can attract new customers and retain old customers. On the contrary, poor service will keep customers away from…
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https://youtu.be/fDfugJ6mQ0A
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