We’ve talked before about the reasons for delays in repairs being completed. According to a survey we did on hours produced, the number one delay was waiting for customer authorizations (23%). The second most common reason for repair delays was…
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What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?Link to the episode HERE.Subscribe for free HERE.:
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https://youtu.be/eI6csMNdkFQ Endeavor into some really great smart talk on delegating, recharging and prioritizing. Things you must do so you don’t spin deep into a negative vortex.Link to the episode HERE.This team dishes out solutions to staying fresh and relying on…
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Keeping customers satisfied is what most businesses strive for and it is what keeps them coming back. Listen to the story of customer service from Jonnie Wright. Jonnie owns The Buyosphere. Jonnie and I get into a very deep conversation…
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https://youtu.be/pAhUNNxyrjQ Bottom line is firing customers are rare, however, it happens and should be for the right reasons.Link to the episode here. With me is Joe Hanson, Gordie's Garage, Roseville, Michigan, Jerry Kezhyaya, The Auto Shop, Plano, TX, and Doug Callaghan,…
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My guest Chris Cotton is a Certified Profit First Professional and a business coach. He helps shop owners understand the fundamentals of money and the decision making behind it. He helps us manage our cash and how to set aside…
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In our last blog we talked about how waiting for customer authorization lengthens repair times. Another factor in longer wait times is whether or not the auto shop is fully staffed. Currently there is a severe shortage of auto techs,…
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https://youtu.be/R2299juqNHQ We’re going to serve up a strong discussion building client loyalty through loyalty programs. My guests are lo Brian Bates, Eagle Automotive, Columbine Hills, CO, Vinnie Lucio, Co-Auto - Community Conscious Car Care, Reno, NV, and Jeff Rudnick, Pit…
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