https://youtu.be/UA8NTlmlOKs This Town Hall Academy summit will explore the value of an accountability coach. The panel has a harvest of thoughts and insight for you.These guys brought their A game and really were extremely transparent about their own personal story.…
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Summer is the busiest season of the year for auto repair. A big reason for the increase in repairs is the higher accident rate. Obviously, this will result in more work for auto repair shops. Unfortunately for shop managers and…
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In their fourth installment of Geek Talk 2.0. This episode took an interesting path as Greg brought his perspective on AAA. Chris talked about AI, Bill has his thought on his suppliers and Karim talked about the importance of data…
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https://youtu.be/Pz-g6v0e4Ac We get into some gritty perspectives from your suppliers on trust, delivery, training, and helping the service professional succeed. We also talk pricing, margin and the people factor. It is always refreshing to hear from one of the strongest…
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Safety Training in the Workplace Become educated on the importance of OSHA and HazMatt training. You’ll not want to be on the short end of the stick as it relates to your responsibilities in these areas. Link to the episode…
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https://youtu.be/wvTGDPoPjng We are talking about Talent Management - Developing Your Leadership Team. This group stretched the bounds of our discussion and you will either confirm your current leadership role or realize you have some areas to work on. Link to…
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https://youtu.be/lnzPrLpGi5M
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Holding Back on Service RecommendationsA long-time customer approached me with a concern and asked, “Why is it that almost every time I come to see you, you recommend something? You are also more expensive than other shops. Why not just…
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Ever have the need for a new team member? Trying to hire a technician. Concerned about losing a top performer? You are not alone and in fact, this is one of the toughest challenges service professionals face. We’ve done many…
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https://youtu.be/Hf-gaHYt8Lc
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