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The Dreaded Come Back: The Keys To Prevention.
Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis. LISTEN HERE. Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis. To improve the…
The Rule of Holes: Know When To Stop Digging. Episode 61
Knowing your break-even point — the point at which total cost and total revenue are equal is important to running a business. It is not just good enough to reach your daily break even, you must exceed it if you are to stay in business. LISTEN HERE. Knowing the break-even point is helpful in deciding gross…
Episode 23 – Don't Coupon Yourself Out of Business! – Jeff Cowan
Episode 22 – The Next Visit Technique – Jeff Cowan
Your Ideal Customer – Defining Your Avatar
Knowing your ideal customer is an important part of very successful businesses and helps define who you want as your customer. Commonly called your customer avatar, or your cardboard cut-out you are defining a customer that trusts you and are advocates for you. LISTEN HERE. These customers are least likely to stray are most likely…
Episode 21 – You Owe it to Yourself – Jeff Cowan
The Road To Great Technicians
PODCAST: The Road to Great Technicians. We talk so much about solutions to the technician shortage. Here is an episode that will get you to realize that there is so much more than filling the seats in trade schools. It is about what happens when we hire a new tech. The trend is to grow…
How to Become the Employer of Choice.
You have an opportunity to listen to three of your aftermarket colleagues who will share their perspective on becoming the employer of choice. We opened up some great thinking pathways to help you create and improve your position in the marketplace when it comes to attacking and keeping great talent. LISTEN HERE. Join Ryan Clo…
The Shop of the Future: Are You Prepared? Vision Town Hall Panel
Have you thought about how you will do business in the future? The mission of this panel was to stretch the boundaries and serve up plenty of thoughts, concepts and changes coming that you need to be fundamentally be prepared for. LISTEN HERE. So happy to be able to present this audio recording from Vision…