Training - Webinars, Podcasts, Videos, Events
PODCAST: Cash Is King – VIDEO 45 Minutes
This audio workshop could just be the best medicine for 2020. Don’t just listen and learn but implement a new discipline around cash flow management. Cash is King and we are going to go wide open on how to generate cash and how to use it to bring stability and grow your business. Link HERE.…
The Rules for Turning Service Advisors into Superstars
The Rules for Turning Service Advisors into Superstars Over the years I have had the opportunity of employ, train and meet many of the most gifted advisors in the industry. Accordingly, I’ve learned a lot about what it takes for an advisor to go to the top, and I have concluded there are a few…
PODCAST: Pricing Parts Purchased from Dealers
Pricing Parts Purchased from Dealers Link to the episode HERE. Join the Aftermarket Ecosystem HERE.
PODCAST: Advancing The Business Interest of Our Industry
Proud to have Bill Long, President and CEO of MEMA. MEMA is the Motor and Equipment Manufacturers Association and they are celebrating their 115th Anniversary. That sure says a lot. Episode Link HERE MEMA is the trade association for motor vehicle and mobility suppliers and parts manufacturers and remanufacturers. Their members supply both the original…
The Five Steps to Reprimanding an Employee
The Five Steps to Reprimanding an Employee Regardless of how great your employees are, if you work with them long enough, there may come a time when you need to reprimand them if they’ve behaved inappropriately. If you follow these five easy steps to successfully reprimanding an employee, the end result will be a positive…
Dual Evaporator Service Tips with Ryan Kooiman | Tech Tip – VIDEO 3 Minutes
PODCAST: Top Financial Challenges to Overcome- An Owners Perspective
We’re serving up a strong discussion on Financial Challenges with me are shop owners John Long, Schertz Automotive, Schertz, TX, Tom Ham, Auto Centric, Grand Rapids, MI and Andy Massoll, Detroit Garage, Farmington, MI Link to the episode You may not be surprised as to the big take-a-way from this episode. It is only logical…
A Shop Owner’s Guide to Customer Care Calls
A Shop Owner’s Guide to Customer Care Calls We all know the importance of customer follow-up calls, and although there is no one procedure that works for everyone, here are 5 considerations that the top shop owners in America have found to be most critical to obtaining the valuable customer feedback your shop needs. #1.…
Making a Great 1st Impression | Bill Haas | Tip – VIDEO 6 Minutes
PODCAST: Overcoming Debt
A big problem for many service professionals is learning how to manage cash flow. The cash in the bank isn’t there for spending. It is generated by sales and the gross margin dollars that are earned on those sales is used to pay expenses. The remainder is profit. If cash is spent before allocations then…